FAQ
Frequently Asked Questions
In this section, we have compiled answers to the questions we receive most frequently to help you plan your visit with complete peace of mind. If you cannot find what you are looking for, we are always available—please feel free to contact us!
FAQ
frequently asked questions
In this section, we have compiled answers to the questions we receive most frequently to help you plan your visit with complete peace of mind. If you cannot find what you are looking for, we are always available—please feel free to contact us!
Frequently Asked Questions
Can children stay in the Suite Blue treehouse?
No, this is the only accommodation for two adults only
Do you have elevated accommodations where children are allowed?
Certainly! Both in the Black Cabin treehouse, 8 m above ground with a beautiful sea view, and in our two latest suites created in 2023, Edera and Papiro, built in the heart of the olive grove on stilts 4 m above ground and connected by a Tibetan bridge, each can accommodate 2 adults and 1 child up to 6 years old (if sleeping in the double bed).
Is the Bambù Spa Suite in a tree?
No, it is a beautiful ground-level suite of approximately 150 sq m with a private hot tub and sauna. The room is still equipped with a private aperitif terrace on a tree 7 m above ground
Do you have a restaurant?
No, we only serve breakfast (always included) and aperitifs, but there are excellent restaurants just a few minutes away by car that we will be happy to recommend when you make your reservation
Do you accept pets?
Regrettably, no. We love animals too; however, to ensure the well-being and peace of mind of all our guests—including those who suffer from allergies or who do not feel comfortable in the presence of animals—we cannot accommodate dogs or other pets.
Besides the treehouses, do you have other accommodations?
Certainly, in addition to our 5 Suites, we offer double rooms and two-room apartments with kitchenette. Different solutions for different needs!
Do you offer gift vouchers?
Absolutely, please consult the dedicated page and fill out the form. Once payment is completed, the voucher will be sent to you within 24 hours in PDF format.
What is your cancellation policy?
In case of cancellation:
More than 60 days before arrival date: 100% refund of deposit
Between 59 and 30 days before arrival date: 60% refund of deposit
Between 29 and 15 days before arrival date: 30% refund of deposit
Within 14 days of arrival date: no refund of deposit
In case of no-show or cancellation less than 24 hours before arrival, the full cost of the first night will be charged.
What are your check-in and check-out times?
Check-in: from 2:30 PM | Check-out by 11:00 AM. It is possible to remain on the property or use the pool free of charge (without room access) until 1:00 PM. The Agriturismo is closed between 1:00 PM and 2:30 PM.
Do you offer the possibility of late check-out?
The room must be vacated by 11:00 AM. During the summer season, it is possible to stay at the pool (without room access) until 1:00 PM free of charge and until evening for a supplement of €20 per person.
Do you offer the possibility of day use in your rooms?
Certainly, the room rate remains as published on the website, with the cost of the unused breakfast deducted (€15 per person)
