FAQ
Frequently Asked Questions
In this section, we have compiled answers to the questions we receive most frequently to help you plan your visit with complete peace of mind. If you cannot find what you are looking for, we are always available—please feel free to contact us!
FAQ
frequently asked questions
In this section, we have compiled answers to the questions we receive most frequently to help you plan your visit with complete peace of mind. If you cannot find what you are looking for, we are always available—please feel free to contact us!
Frequently Asked Questions
Can children stay in the Suite Blue treehouse?
No, this is the only accommodation for two adults only
Do you have elevated accommodations where children are allowed?
Certainly! Both in the Black Cabin treehouse, 8 m above ground with a beautiful sea view, and in our two latest suites created in 2023, Edera and Papiro, built in the heart of the olive grove on stilts 4 m above ground and connected by a Tibetan bridge, each can accommodate 2 adults and 1 child up to 6 years old (if sleeping in the double bed).
Is the Bambù Spa Suite in a tree?
No, it is a beautiful ground-level suite of approximately 150 sq m with a private hot tub and sauna. The room is still equipped with a private aperitif terrace on a tree 7 m above ground
Do you have a restaurant?
No, we only serve breakfast (always included) and aperitifs, but there are excellent restaurants just a few minutes away by car that we will be happy to recommend when you make your reservation
Do you accept pets?
Regrettably, no. We love animals too; however, to ensure the well-being and peace of mind of all our guests—including those who suffer from allergies or who do not feel comfortable in the presence of animals—we cannot accommodate dogs or other pets.
Besides the treehouses, do you have other accommodations?
Certainly, in addition to our 5 Suites, we offer double rooms and two-room apartments with kitchenette. Different solutions for different needs!
Do you offer gift vouchers?
Absolutely, please consult the dedicated page and fill out the form. Once payment is completed, the voucher will be sent to you within 24 hours in PDF format.
What is your cancellation policy?
A deposit equal to 40% of the total booking amount is required at the time of booking. The deposit will be refunded to the customer if the reservation is canceled during a period when free cancellation is permitted. The card will be used to charge or pre-authorize cancellation fees as outlined below.
Cancellation Terms and Conditions • Free cancellation up to 30 days before the scheduled check-in date.
• A cancellation fee equal to 40% of the total booking amount applies for cancellations made between 30 and 7 days before the scheduled check-in date.
• A penalty equal to 100% of the total booking amount applies for cancellations made 7 days or less before the scheduled check-in date.
• No-shows, late arrivals, or early departures will result in a charge of 100% of the booking amount.
What are your check-in and check-out times?
Check-in: from 2:30 PM | Check-out by 11:00 AM. It is possible to remain on the property or use the pool free of charge (without room access) until 1:00 PM. The Agriturismo is closed between 1:00 PM and 2:30 PM.
Do you offer the possibility of late check-out?
You must check out of your room by 11:00 a.m. During the summer season, you may use the pool (without access to your room) until 1:00 p.m. free of charge and until the evening for an additional fee of €15 per person.
Do you offer the possibility of day use in your rooms?
Certainly, the room rate remains as published on the website, with the cost of the unused breakfast deducted (€15 per person)
